Who is responsible for poor public services in India?

What is the actual reason for poor public services in India?

Nowadays it is a common trend to say that government employees are ' kaamchor '

(don't want to work). We can easily see long queues in front of any government offices like  tehsils, passport offices, banks, railway stations, hospitals etc.

The person who gets poor service blame the staff of that particular department or office. Government also think that the staff is not performing well and launched campaign to aware the people about their rights. It is very good to be aware about the rights and government is also doing good in spreading the awareness. Then where is the problem? Are today's employees really not interested in doing work ? 

Dear readers also have the right to be agree or disagree but let's try to understand the problem genuinely. Today's an awared customer put complaint if any service is not provided. But nobody bothered about the circumstances due to which the service is not provided. In India customers are unlimited and staff in every government department is very limited. One person in a department carrying out many jobs together and overburdened. Government awaring customers to demand services like USA  but providing staff like Mozambique. Government employees are also human beings and not enemies of public but part of the public itself. They also have rights. But nobody talks about an employee rights who are working under highly stressful environment. An employee is working under high pressure from both sides - top management and public. Inspite of putting extra efforts by doing overtime he/she is unable to complete the assigned jobs.  And maximum times he/she is not paid for this overtime. It is totally unpaid overtime in many departments if not in all.

So, the actual problem is the shortage of staff in public offices. If government really wants to provide quality services to its citizens it must fulfill the vacant seats in every department. But, government don't want to recruit more employees because it believes in cost cutting. If goverment fulfill all vacant seats it have to give salary to more employees and government things salary and pension are burdens on its exchequer. This is the real problem if the innocent citizens want to understand it.

See the dichotomy that there is a huge unemployment in the country and huge shortage of staff in the government offices.

It is not only the customers who are suffering but also the  employees. Overall, it is the citizens who are suffering due to government cost cutting policies. Government knows this dichotomy but the innocent citizens are not understanding it. They are quarreling with each other - blaming and complaining each other. This blaming and complaining is not the solution because problem is somewhere else.

Thus, if the government is really wants to provide quality services to its citizens, first it must fulfill all vacant seats in public offices and then spread the awareness. Awareness is useless without providing enough resources. Fulfilling the vacant seats in all public offices is the solution to many problems. It will not only provide quality services to the citizens but also will reduce the unemployment in the country. So, government should take the responsibility of not providing quality services to the citizens and in democracy it is answerable and accountable to the citizens for it and the customers who are citizens first, must be aware about this also.